SHIPPING POLICY

  1. Processing Time:

    • All orders will be processed within 1-10 business days from the date of purchase.
    • Our business days are Monday through Friday, excluding public holidays.

  2. Shipping Time:

    • Once your order has been processed, the estimated shipping time is within 3-5 business days.
    • Please note that shipping times may vary depending on the destination and any unforeseen circumstances beyond our control (e.g., weather conditions, customs delays, etc.).

  3. Shipping Method:

    • We utilize reliable shipping services to ensure the safe and timely delivery of your products.
    • The specific shipping carrier may vary depending on your location and the size/weight of the package.

  4. Shipping Cost:

    • Shipping charges are calculated based on the total weight of your order, the shipping destination, and any applicable shipping promotions or discounts.
    • The shipping cost will be displayed at the checkout before you proceed with your purchase.

  5. Tracking Information:

    • Once your order has been shipped, you will receive a confirmation email containing tracking information.
    • You can use the provided tracking number to monitor the progress of your shipment on the carrier's website.

  6. Delivery Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete.
    • We are not responsible for any delays or delivery issues resulting from an incorrect or incomplete address.

  7. International Shipping:

    • We offer international shipping to select countries.
    • Please note that customs fees, import duties, or other applicable taxes may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

If you have any questions or concerns regarding your order's shipment, please feel free to contact our customer support team at [contact information]. We will be happy to assist you.

Thank you for your trust in our products and services.

FAQs

Do I have to come in person?

Not at all. Most of our clients complete the entire process remotely — from consultation to measurements to delivery. We’ll walk you through everything over video call or by message, whichever feels most comfortable for you.

How long does a custom wig take?

Most custom wigs are completed within 3–6 weeks from the time we receive your measurements and confirm your order. If you have a specific date in mind — a treatment start date, an event, or anything else — let us know at your consultation and we’ll do everything we can to work around it.

What if I don’t know what style or colour I want?

That’s exactly what the consultation is for. You don’t need to come with a plan — just come as you are. We’ll look at photos together, talk through what feels right, and help you figure it out. Many of our clients say the consultation was the most helpful part of the whole process.

Is this covered by insurance or a tax credit?

In Canada, wigs for medical hair loss (including chemotherapy and alopecia) may be eligible as a medical expense tax credit. We’re happy to provide an official receipt for your records. We recommend speaking with your accountant or benefits provider for details specific to your situation.

How much does a custom wig cost?

Our custom wigs start at $400 CAD. The final price depends on length, density, and any custom colour work. We’ll give you a clear, full quote at your consultation with no surprises. We also offer payment plans through Afterpay and Shop Pay if that’s helpful.

What if I’m not happy with the result?

We work closely with you every step of the way to make sure you love what we’re creating. Before we ship, we’ll share photos for your approval. If something needs adjusting once you receive it, we’ll make it right. Your comfort and confidence is the whole point.